Exchange Policy
Exchange Policy for OpticShelf.com
At OpticShelf.com, we strive to provide our customers with high-quality eyeglasses and an exceptional shopping experience. Our commitment to customer satisfaction is reflected in our refund policy.
Exchange Only Policy:
We understand that sometimes issues may arise with your eyeglasses, and we are here to assist you. While we do not offer refunds, we gladly provide a replacement for products that meet our criteria for eligibility.
Eligibility for Replacement:
To be eligible for a replacement, please ensure that:
- The product is within 14 days of the original purchase date.
- The eyeglasses are in their original condition, unused, and free from damage.
- Any packaging, accessories, and documentation received with the product are returned.
How to Request a Replacement:
If you believe your eyeglasses are eligible for a replacement, please follow these steps:
- Contact our customer support team at support@opticshelf.com within 14 days of the original purchase date.
- Provide your order number and a detailed explanation of the issue with the eyeglasses.
- Our customer support team will guide you through the replacement process and provide instructions on returning the product.
Return Shipping:
Customers are responsible for the cost of shipping the product back to us. OpticShelf.com is not liable for any lost or damaged packages during the return process. We recommend using a trackable shipping service to ensure the safe return of the product.
Processing Time:
Once we receive your returned product and it meets the eligibility criteria, we will process the replacement. Please allow sufficient time for the replacement process, including shipping.
Contact Information:
If you have any questions or concerns regarding our replacement policy, please contact our customer support team at support@opticshelf.com.
Thank you for choosing OpticShelf.com for your eyeglasses needs. We appreciate your understanding of our replacement-only policy as we strive to ensure your satisfaction with our products.