Exchange Policy

 

Exchange Policy for OpticShelf.com

At OpticShelf.com, we strive to provide our customers with high-quality eyeglasses and an exceptional shopping experience. Our commitment to customer satisfaction is reflected in our refund policy.

Exchange Only Policy:

We understand that sometimes issues may arise with your eyeglasses, and we are here to assist you. While we do not offer refunds, we gladly provide a replacement for products that meet our criteria for eligibility.

Eligibility for Replacement:

To be eligible for a replacement, please ensure that:

  1. The product is within 30 days of the original purchase date.
  2. The eyeglasses are in their original condition, unused, and free from damage.
  3. Any packaging, accessories, and documentation received with the product are returned.

How to Request a Replacement:

If you believe your eyeglasses are eligible for a replacement, please follow these steps:

  1. Contact our customer support team at support@opticshelf.com within 30 days of the original purchase date.
  2. Provide your order number and a detailed explanation of the issue with the eyeglasses.
  3. Our customer support team will guide you through the replacement process and provide instructions on returning the product.

Return Shipping:

Customers are responsible for the cost of shipping the product back to us. OpticShelf.com is not liable for any lost or damaged packages during the return process. We recommend using a trackable shipping service to ensure the safe return of the product.

Processing Time:

Once we receive your returned product and it meets the eligibility criteria, we will process the replacement. Please allow sufficient time for the replacement process, including shipping.

Contact Information:

If you have any questions or concerns regarding our replacement policy, please contact our customer support team at support@opticshelf.com.

Thank you for choosing OpticShelf.com for your eyeglasses needs. We appreciate your understanding of our replacement-only policy as we strive to ensure your satisfaction with our products.